Thank you for entrusting the care of your pet to Chants Vets. This details our Practice
Terms and Conditions. Some aspects of the Terms and Conditions may not be relevant
to you and we request that you ask for further explanation/clarification if required.
All fees, diets and drug charges are subject to VAT at the current rate. Fee levels
are determined by the time spent on a case and according to the drugs, materials,
consumables and diets used. Our written fee list is available on request. You will
receive a detailed fee note for every consultation, surgical procedure or transaction
with us, upon request.
Methods of Payment
Accounts are due for settlement at end of the consultation, the discharge of your
pet, or upon collection of drugs/diets. You may settle the account using
We will happily provide a written estimate as to the probable costs of a course of
treatment. Please bear in mind that any estimate given can only be approximate –
often a pet's illness will not follow a conventional course. We will do our best
to contact you if the actual cost rises more than 10% of the estimate. Clients are
requested to ensure their contact details are up to date and that they are available
to be contacted by the practice.
Accounts are due for settlement at the time of treatment. Should a request for a
deferred account be granted, an additional accounting fee in respect of administrative
costs will be incurred. Should it be necessary for reminders to be sent, further
charges will be incurred. At our sole discretion, such additional charges may be
reduced if payment is made promptly. After due notice to you, overdue accounts may
be referred to a debt collecting agency and further charges will be levied in respect
costs incurred in the debt collecting, including, but not limited to, production
of reports, correspondance, court fees, attendance at court, phone calls, home visits,
etc. Any cheque returned by our bank as unpaid, credit card payment not honoured
and any cash tendered that is found to be counterfeit will result in the original
account being restored to the original sum with further charges added in respect
of bank charges and administrative costs, together with interest on the principle
Inability to Pay
If for any reason you are unable to settle your account as specified, we ask that
you discuss the matter as soon as possible with a member of staff. Please note that
installments or part payments may only be sanctioned with the authority of the practice
Pet Health Insurance
Chants Vets strongly supports the principle of insuring your pet against unexpected
illness or accidents Please ask staff for information about pet insurance. Please
be aware that it is your responsibility to settle our account and then reclaim the
fees from the insurance company.
Complaints and Standards
We hope that you never feel the need to complain about the standard of service received
at Chants Vets. However, if you feel there is something you wish to complain about,
please direct your comments in the first instance to the practice partners.
Ownership of Records
Case records and similar documents are the property of and shall be retained by Chants
Vets. Copies, together with a summary of relevant history, will be forwarded on request
to another veterinary surgeon.
Ownership of Radiographs and Similar Documents
The care given to your animal may involve making some specific investigations, for
example, taking radiographs or performing ultrasound scans. Even though we make a
charge for carrying out these investigations and interpreting their results, the
ownership of the resulting record, for example a radiograph, remains with the practice.
No addition to, or variation of, these conditions, will bind the practice unless
it is specifically agreed in writing and signed by one of the practice partners.
No agent or person employed by, or under contract with, the practice has the authority
to alter or vary these conditions in any way.